Rates/Booking
We will endeavour to keep the web site up to date.
Please telephone or email to check availability and to make
a booking. Once a deposit has been received we will confirm
your reservation.
Booking Conditions
The contract is for a short term holiday rental. A contract
is only entered into once the deposit has been processed and
a letter or email of confirmation issued. Additional guests
can only be accepted by agreement after this date.
A copy of our Access Statement is available on our website
or by request.
Payment
A deposit of 20% is required to secure a booking. Payment
should be by cheque and made payable to Jill May for
Sandpiper and Grenofen or to the Sandpiper Shop for Bank
Chambers and Harbourside. The final balance due must be
received 4 weeks prior to the arrival date. No reminder will
be sent. For bookings made within 4 weeks of arrival, the
total amount is payable on booking.
Cancellation
In the event that you need to cancel your booking, you must
notify us in writing addressed to our correspondence
address:
Peninnis Farm, St Mary’s, Isles of Scilly TR21 0NA
If the booking is cancelled prior to the final balance
becoming due, the deposit will be retained and the balance
will still be required. However, we will do our utmost to
re-let as much of the rental period as possible. If we are
successful in re-letting the property for the whole period,
we shall refund all monies paid less an administration fee
of £50. If we are successful in re-letting the property for
part of the period, or for less than the full rental amount
we shall refund the amount equal to the money paid by the
new guest, less an administration fee of £50. Non payment of
the balance by the due date will be construed as
cancellation by you. We strongly recommend you take out
appropriate cancellation insurance.
Cancellation by us
We reserve the right to cancel your booking at
anytime in the event of circumstances beyond our reasonable
control. In the unlikely event of this happening, we will
refund all money received by us in relation to your booking
of the property. However we will not be liable for any other
loss incurred by you as a result of the cancellation.
Booking Amendments
If you need to amend your booking dates outside of the
cancellation period, we will do our utmost to assist you in
transferring the start / finish date of your stay subject to
suitable availability.
Occupancy
The property may only be occupied for the purpose
of a holiday.
The property may only be occupied by the agreed number of
the guests at the time of booking. If you wish to amend the
number of guests in your party, this must be agreed in
advance of your stay.
When booking please confirm the number of guests (including
infants) either by letter or email. We reserve the right to
refuse entry to the entire party if this condition is not
observed.
Arrival and Departure
Sandpiper and Grenofen will be available from 1.30pm, Bank
Chambers and Harbourside will be available from 3.00pm on
the day of arrival and we request that you vacate by 9.30am
on the day of departure to allow time to prepare for our
next guests. During the low season we may be able to offer
an early arrival or later departure, subject to
availability, however we cannot guarantee this.
Guests are welcome to leave luggage at the property prior to
arrival or for collection on departure.
Guests Obligations and Responsibilities
The guests agree:-
1. To keep the property its fixtures and fittings in the
same and proper condition and repair as on arrival.
2. To fully clean the property on your departure (this
includes the equipment provided).
3. To pay for any damage or loss however caused excluding
reasonable wear and tear incurred during the occupation. All
breakages and any damage must be reported to us before the
end of your holiday and you will undertake to reimburse for
the same.
4. Not to cause nuisance or annoyance to occupants of any
nearby property.
5. To allow access to our representatives if it is deemed
necessary.
6. If in our opinion, any guest is not suitable to continue
their occupation of the property because of unreasonable
behaviour, damage, nuisance to other parties, this agreement
may be terminated forthwith but the guest shall remain
liable for the whole cost of hire and no refund shall be
due.
7. If damage caused results in the party being unfit for
occupation to subsequent guests you shall be liable for the
loss of rental income and any other related losses.
Pets and Smoking
We regret that pets and smoking are not permitted
on the premises.
Our liability
We shall not be responsible for any loss or damage to any
belongings or injuries sustained by you or any member of
your party.
We reserve the right to cancel your booking at anytime and
the total liability will be to refund to you all sums which
you have already paid.
Right of access
You must allow us and our representatives access to
the property at reasonable times for the purpose of
inspection, or to carry out any repairs or maintenance.
Should you encounter a problem:-
We hope you will never have any cause for complaint. In the
event that a problem occurs please contact us as soon as is
possible while you are at the property so that we can make
every reasonable effort assist to you and to resolve the
issue.
Accessibility Statements (Click on links below)
